late June and mid-September, approximately 49,000 survey questionnaires were
sent to DC plan sponsors from the PLANSPONSOR magazine database, as well as to
client lists supplied by DC providers; 5,930 total usable responses were
received by the close of the survey on September 23. In order to qualify for
rating in the survey, providers needed a minimum of 35 total client responses;
to be rated in a particular asset category, a provider needed to meet specified
quotas (see top of page 52). Scores for participant and sponsor services were
calculated in each asset category in which a provider qualified for a rating.
The score for participant services in each provider’s listing comprises the
cumulative average of 13 categories, and sponsor service comprises 10
categories. The percentage score represents the cumulative score out of 100%.
Letter grades were assigned based on a standardized scale: A+ = 96.0% to 100%;
A = 93.0% to 95.9%; A- = 90.0% to 92.9%; B+ = 87.0% to 89.9%; B = 83.0% to
86.9%; B- = 80.0% to 82.9%; C+ = 77.0% to 79.9%; C = 73.0% to 76.9%.