According to the 2012 EBRI/MGA Consumer Engagement in Health
Care Survey, in 2012, 62% of traditional-plan enrollees were extremely or very
satisfied with their overall health plans, compared with 48% of
consumer-driven health plan (CDHP) enrollees and 38% of high-deductible health
plan (HDHP) enrollees.
Differences in out-of-pocket costs may explain
some of the difference in overall satisfaction rates, EBRI said. In 2012, 44% of
traditional-plan participants were extremely or very satisfied with
out-of-pocket costs (for health care services other than for prescription
drugs), while just 18% of HDHP enrollees and 27% of CDHP participants were
extremely or very satisfied.
However, while the overall satisfaction rates for CDHP
enrollees increased in most years of the survey, satisfaction rates among
traditional enrollees decreased in most years. Between 2006 and 2008, they fell
from 67% to 63%, and, after increasing between 2008 and 2009, they fell from
66% in 2009 to 57% in 2011, before rebounding to 62%, a statistically
In contrast, while HDHP and CDHP enrollees were much more
likely to report that they were not too or not at all satisfied with their
health plan, their dissatisfaction levels appeared to be trending downward in
most years of the survey.