The third annual bswift 2012 Wellness & Benefits Administration Benchmarking Study, conducted in conjunction with Employee Benefit News, found 34% of employers with more than 500 employees use entirely paper-based benefits enrollment processes for newly hired employees, and 81% manually monitor incomplete enrollments to alert new hires, or do not alert them at all.
Only 36% have an automated dependent "age out" process for canceling coverage (e.g., reaching age 26), and 34% still manually reconcile paper health insurance invoices against benefit records, or do not reconcile at all.
The study identified the cost impact of an effective wellness program and a fully automated benefits-administration solution as 327% and 410% risk-adjusted return on investment (ROI), respectively. “The findings are clear,” said bswift CEO Rich Gallun. “Employers continue to leave money on the table when it comes to benefits administration. We anticipate that the unrelenting pressures to improve organizational performance and profitability will drive more employers to implement fully automated solutions to save money in order to free up staff and also detect costly errors.”