The PLANSPONSOR Service Star awards program recognizes the retirement plan account representatives and relationship managers who, in the words of their plan sponsor clients, have demonstrated exemplary service.
Sponsors responding to the 2018 PLANSPONSOR Defined Contribution (DC) Survey singled out their reps by name and gave specific examples of why they were nominated. The six individuals and four teams were chosen by the PLANSPONSOR Surveys and Research group, who reviewed the nominations and plan sponsor comments. Service Stars are chosen for excellence in a range of service areas.
client relationship manager
John Hancock Retirement Plan Services
client account manager
core premier market account manager
project manager, implementation services department
Client Service ManagerTerry Shackelford
Senior Relationship Manager
Vice President of Business Acquisition
Account ManagerMary Lou Scribner
Relationship Manager and Vice PresidentJoyce Thompson
Client Engagement ManagerKarrie Morisette
Director, Client ManagementSharon Scussel
Regulatory Advisory Services ConsultantNancy Thibault
Senior Account Manager