RESEARCH

2017 Recordkeeping Survey

Providers

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Conduent LLC

2016 Asset Rank: 9 www.conduent.com
PROFILE20162015%Change
Assets ($MM)$195,539$185,0925.6%
Plans150151-0.7%
Participants2,642,6122,657,640-0.6%
Plan SizeParticipantsPlans
<$5MM7,55544
$5MM – $25MM7,838 21
>$25MM – $100MM14,826 18
>$100MM – $500MM343,109 30
>$500MM2,269,284 37
Plans by Channel
Direct sold 100%
Adviser sold 0%
Other 0%
Plans by Type
401(k)42%
403(b)3%
457 <1%
Profit Sharing<1%
All Other53%
Service Offerings
New client restrictionsMinimum of 10,000 participants
Multiple service modelsNo
Offers corporate trustee servicesNo
Internal ERISA counsel24
Plan Administration
360-degree payroll integrationAvailable to all clients
Supports alternate IDsYes
Supports fee equalizationAvailable to all clients
Will act as §3(16) fiduciaryNo
Participant Services
Call center hoursStandard hours are weekdays 8 a.m. - 8 p.m. ET, but Conduent will supports extended call center hours to meet a client's needs.
Online chat supportYes
Mobile appNo
Outside account aggregationNo
Advice Offerings
Managed account optionsFinancial Engines
Morningstar/Ibbotson
Offers financial wellness program(s)Yes
Retirement Income
Income estimate on statementsNo
In-plan retirement income productsNo
Out-of-plan annuity bidding serviceNo
Recordkeeping PlatformProprietary
SunGard Omni
2017 Defined Contribution Recordkeeper Capabilities

Provider Listing Key:

- New-client requirements vary and may include plan-size minimums or restrictions on the types of plans that will be accepted. Please contact providers for details.

- ERISA (Employee Retirement Income Security Act) counsel equals the number of full-time equivalent legal staff available to opine on ERISA issues when needed. Additional fees may apply.

- Fee equalization reflects whether the recordkeeper may credit participants for revenue sharing paid by their investments that exceeds their share of the recordkeeping fee.

- Providers supporting 360-degree payroll integration accommodate direct, two-way communication of data with payroll vendors to simplify some aspects of plan administration. It may be available to "all clients" or "some clients," if certain conditions are met.

- In-plan retirement income products include guaranteed investment options specifically designed to produce a predictable level of income throughout retirement with no need to reinvest or withdraw assets from the plan.

- NR = not reported in time for publication; NA = not applicable to the provider.

Provider Listing Key:

- New-client requirements vary and may include plan-size minimums or restrictions on the types of plans that will be accepted. Please contact providers for details.

- ERISA (Employee Retirement Income Security Act) counsel equals the number of full-time equivalent legal staff available to opine on ERISA issues when needed. Additional fees may apply.

- Fee equalization reflects whether the recordkeeper may credit participants for revenue sharing paid by their investments that exceeds their share of the recordkeeping fee.

- Providers supporting 360-degree payroll integration accommodate direct, two-way communication of data with payroll vendors to simplify some aspects of plan administration. It may be available to "all clients" or "some clients," if certain conditions are met.

- In-plan retirement income products include guaranteed investment options specifically designed to produce a predictable level of income throughout retirement with no need to reinvest or withdraw assets from the plan.

- NR = not reported in time for publication; NA = not applicable to the provider.

Recordkeeping Survey Archive

As a complement to our Defined Contribution Survey - which measures how satisfied DC clients are with their providers - our annual Recordkeeping Survey gives employers the chance to see exactly which products and services each provider offers, as well as listing information on total assets and overall client demographics. This survey, as opposed to the DC survey, is comprised of data collected from the providers themselves.