Recordkeeping Survey

The State of Recordkeeping: Providers face constant pressure to evolve—and survive.


As a complement to our Defined Contribution Survey—which measures how satisfied DC clients are with their providers—our annual Recordkeeping Survey gives employers the chance to see exactly which products and services each provider offers, as well as listing information on total assets and overall client demographics. This survey, as opposed to the DC survey, is comprised of data collected from the providers themselves.


2016 Asset Rank: 16 www.nationwide.com
Assets ($MM)$112,538$96,27716.9%
Plan SizeParticipantsPlans
$5MM – $25MM353,948 1,719
>$25MM – $100MM283,931 208
>$100MM – $500MM200,499 44
>$500MM865,253 19
Plans by Channel
Direct sold 24%
Adviser sold 74%
Other 2%
Plans by Type
457 20%
Profit Sharing<1%
All Other5%
Service Offerings
New client restrictionsNo company stock; no Taft-Hartley plans
Multiple service modelsNo
Offers corporate trustee servicesYes
Internal ERISA counsel12
Plan Administration
360-degree payroll integrationAvailable to all clients
Supports alternate IDsYes
Supports fee equalizationAvailable to all clients
Will act as §3(16) fiduciaryYes (indirect offering)
Participant Services
Call center hoursWeekdays: 8 a.m. - 11 p.m. ET
Online chat supportNo
Mobile appNo
Outside account aggregationNo
Advice Offerings
Managed account optionsMorningstar/Ibbotson
several others -- please contact provider for details
Offers financial wellness program(s)No
Retirement Income
Income estimate on statementsYes
In-plan retirement income productsNo
Out-of-plan annuity bidding serviceNo
Recordkeeping PlatformProprietary
SunGard Relius
2017 Defined Contribution Recordkeeper Capabilities

Provider Listing Key:

- New-client requirements vary and may include plan-size minimums or restrictions on the types of plans that will be accepted. Please contact providers for details.

- ERISA (Employee Retirement Income Security Act) counsel equals the number of full-time equivalent legal staff available to opine on ERISA issues when needed. Additional fees may apply.

- Fee equalization reflects whether the recordkeeper may credit participants for revenue sharing paid by their investments that exceeds their share of the recordkeeping fee.

- Providers supporting 360-degree payroll integration accommodate direct, two-way communication of data with payroll vendors to simplify some aspects of plan administration. It may be available to "all clients" or "some clients," if certain conditions are met.

- In-plan retirement income products include guaranteed investment options specifically designed to produce a predictable level of income throughout retirement with no need to reinvest or withdraw assets from the plan.

- NR = not reported in time for publication; NA = not applicable to the provider.