Recordkeeping Survey

The State of Recordkeeping: Providers face constant pressure to evolve—and survive.


As a complement to our Defined Contribution Survey—which measures how satisfied DC clients are with their providers—our annual Recordkeeping Survey gives employers the chance to see exactly which products and services each provider offers, as well as listing information on total assets and overall client demographics. This survey, as opposed to the DC survey, is comprised of data collected from the providers themselves.


2016 Asset Rank: 2 www.tiaa.org
Assets ($MM)$465,184$437,2476.4%
Plan SizeParticipantsPlans
$5MM – $25MM990,791 3,652
>$25MM – $100MM1,008,300 1,318
>$100MM – $500MM1,467,917 582
>$500MM1,881,535 164
Plans by Channel
Direct sold NR
Adviser sold NR
Other NR
Plans by Type
457 8%
Profit Sharing0%
All Other7%
Service Offerings
New client restrictionsEducation institutions, teaching hospitals, governmental, and other nonprofit entities only
Multiple service modelsYes
Offers corporate trustee servicesYes
Internal ERISA counsel6
Plan Administration
360-degree payroll integrationNot available
Supports alternate IDsNo
Supports fee equalizationAvailable to all clients
Will act as §3(16) fiduciaryNo
Participant Services
Call center hoursWeekdays: 8 a.m. - 10 p.m. ET
Saturdays: 9 a.m. - 6 p.m. ET
Online chat supportNo
Mobile appYes
Outside account aggregationYes
Advice Offerings
Managed account optionsProprietary offering
Offers financial wellness program(s)Yes
Retirement Income
Income estimate on statementsYes
In-plan retirement income productsYes
Out-of-plan annuity bidding serviceNo
Recordkeeping PlatformSunGard Omni
SunGard Relius
2017 Defined Contribution Recordkeeper Capabilities
^TIAA total participant count is based on the number of participant-institution relationships. TIAA has 5,953,079 total participants.
Other data has been revised since initial print publication in PLANSPONSOR magazine and reflects updates/revisions to the original data set.

Provider Listing Key:

- New-client requirements vary and may include plan-size minimums or restrictions on the types of plans that will be accepted. Please contact providers for details.

- ERISA (Employee Retirement Income Security Act) counsel equals the number of full-time equivalent legal staff available to opine on ERISA issues when needed. Additional fees may apply.

- Fee equalization reflects whether the recordkeeper may credit participants for revenue sharing paid by their investments that exceeds their share of the recordkeeping fee.

- Providers supporting 360-degree payroll integration accommodate direct, two-way communication of data with payroll vendors to simplify some aspects of plan administration. It may be available to "all clients" or "some clients," if certain conditions are met.

- In-plan retirement income products include guaranteed investment options specifically designed to produce a predictable level of income throughout retirement with no need to reinvest or withdraw assets from the plan.

- NR = not reported in time for publication; NA = not applicable to the provider.