2018
Plan Administration Guide, Part Two: Recordkeeping Survey

Breaking down the DC industry by plan type.

Introduction

As a complement to our Defined Contribution Survey—which measures how satisfied DC clients are with their providers—our annual Recordkeeping Survey gives employers the chance to see exactly which products and services each provider offers, as well as listing information on total assets and overall client demographics. This survey, as opposed to the DC survey, is comprised of data collected from the providers themselves.

Conduent HR Services, LLC

www.conduent.com
Assets ($MM) by Plan Type
Ranked #12$193,227
401(k)$138,517
403(b)$1,228
457 $9
NQDC$2,094
All Other$51,379
Participants by Plan Size
Ranked #142,414,477
<$10MM7,151
$10MM – $50MM16,396
>$50MM – $200MM186,169
>$200MM – $1BMM315,965
>$1B1,888,796
Plans by Channel
Direct sold
Intermediary sold
Not reported
Not reported
Service Offerings
New client restrictionsMinimum of 10,000 participants
Multiple service modelsNo
Offers corporate trustee servicesNo
Internal ERISA counsel24
Will act as §3(16) fiduciaryNo
Participant Services
Call center hoursStandard hours are weekdays 8 a.m. - 8 p.m. ET, but Conduent will supports extended call center hours to meet a client's needs.
Online chat supportYes
Mobile appNo
Managed account optionsFinancial Engines
Retirement Income
Displays retirement income estimate on statementsNo
Offers in-plan guaranteed retirement income productsNo
Offers out-of-plan annuity bidding serviceNo
Recordkeeping Platform Proprietary system; FIS Omni
*Data has been updated/revised since initial publication in PLANSPONSOR magazine.