Plan Administration Guide, Part Two: Recordkeeping Survey

Breaking down the DC industry by plan type.


As a complement to our Defined Contribution Survey—which measures how satisfied DC clients are with their providers—our annual Recordkeeping Survey gives employers the chance to see exactly which products and services each provider offers, as well as listing information on total assets and overall client demographics. This survey, as opposed to the DC survey, is comprised of data collected from the providers themselves.

Milliman, Inc.*

Assets ($MM) by Plan Type
Ranked #27$32,508
401(k)Not reported
403(b)Not reported
457 Not reported
NQDCNot reported
All OtherNot reported
Participants by Plan Size
Ranked #30743,430
$10MM – $50MM132,582
>$50MM – $200MM234,456
>$200MM – $1BMM320,369
Plans by Channel
Direct sold
Intermediary sold
Service Offerings
New client restrictionsNone
Multiple service modelsNo
Offers corporate trustee servicesYes
Internal ERISA counsel10
Will act as §3(16) fiduciaryNo
Participant Services
Call center hoursWeekdays: 8 a.m. - 8 p.m. ET
Online chat supportYes
Mobile appYes
Managed account optionsMorningstar/Ibbotson; ProManage; Russell ARA
Retirement Income
Displays retirement income estimate on statementsNo
Offers in-plan guaranteed retirement income productsNo
Offers out-of-plan annuity bidding serviceNo
Recordkeeping Platform FIS Omni
*Milliman recordkeeps all plan types but was unable to segment results for publication. Data has been updated/revised since initial publication in PLANSPONSOR magazine.