2019
Recordkeeping Survey

Five hot-button issues plan sponsors need to cover in provider searches.

Introduction

As a complement to our Defined Contribution Survey—which measures how satisfied DC clients are with their providers—our annual Recordkeeping Survey gives employers the chance to see exactly which products and services each provider offers, as well as listing information on total assets and overall client demographics. This survey, as opposed to the DC survey, is comprised of data collected from the providers themselves.

Prudential Retirement*

www.prudential.com
Assets ($MM) by Plan Type
Ranked #10$203,164
401(k)$147,497
403(b)$12,062
457 $22,523
NQDC$16,186
All Other$4,896
Participants by Plan Size
Ranked #113,153,476
<$5MM49,792
$5MM – $25MM182,781
>$25MM – $100MM501,296
>$100MM – $500MM966,828
>$500MM1,452,779
Plans by Channel
Ranked #293,536
Direct sold
Intermediary sold
4%
96%
Service Offerings
New client restrictionsMinimum of 250 participants or $8 million in plan assets
Multiple service modelsYes
Offers corporate trustee servicesYes - direct offering
# of internal ERISA counselNot reported
Will act as §3(16) fiduciaryNo
Participant Services
Call center hoursWeekdays: 8 a.m. - 9 p.m. ET
Online chat supportNo
Mobile appYes
Managed account optionsMorningstar/Ibbotson
Retirement Income
Displays retirement income estimate on statementsYes
Offers in-plan guaranteed retirement income productsYes
Offers out-of-plan annuity bidding serviceNo
Recordkeeping PlatformFIS Omni
Footnote:
*Prudential’s total assets and number of plans would be higher if reported in line with previous years; please contact Prudential Retirement for additional information.