2019
Recordkeeping Survey

Five hot-button issues plan sponsors need to cover in provider searches.

Introduction

As a complement to our Defined Contribution Survey—which measures how satisfied DC clients are with their providers—our annual Recordkeeping Survey gives employers the chance to see exactly which products and services each provider offers, as well as listing information on total assets and overall client demographics. This survey, as opposed to the DC survey, is comprised of data collected from the providers themselves.

Fidelity Investments

www.fidelity.com
Assets ($MM) by Plan Type
Ranked #1$1,917,375
401(k)$1,636,484
403(b)$196,555
457 $17,961
NQDC$11,750
All Other$54,625
Participants by Plan Size
Ranked #122,284,450
<$5MM1,005,844
$5MM – $25MM1,980,516
>$25MM – $100MM2,643,742
>$100MM – $500MM4,876,948
>$500MM11,777,400
Plans by Channel
Ranked #1033,544
Direct sold
Intermediary sold
38%
62%
Service Offerings
New client restrictionsNone
Multiple service modelsYes
Offers corporate trustee servicesYes - direct offering
# of internal ERISA counselNot reported
Will act as §3(16) fiduciaryNo
Participant Services
Call center hoursWeekdays: 8:30 a.m. - 8 p.m. ET
Online chat supportYes
Mobile appYes
Managed account optionsFinancial Engines; ProManage; Proprietary Offering
Retirement Income
Displays retirement income estimate on statementsNo
Offers in-plan guaranteed retirement income productsNo
Offers out-of-plan annuity bidding serviceYes
Recordkeeping PlatformProprietary system