Introduction
As a complement to our Defined Contribution Survey—which measures how satisfied DC clients are with their providers—our annual Recordkeeping Survey gives employers the chance to see exactly which products and services each provider offers, as well as listing information on total assets and overall client demographics. This survey, as opposed to the DC survey, is comprised of data collected from the providers themselves.
www.voya.com| Assets ($MM) by Plan Type |
|---|
| Ranked #6 | $308,740 |
|---|
| 401(k) | $196,284 |
| 403(b) | $42,997 |
| 457 | $64,809 |
| NQDC | $3,674 |
| All Other | $976 |
| Participants by Plan Size |
|---|
| Ranked #5 | 5,091,559 |
|---|
| <$5MM | 913,245 |
| $5MM – $25MM | 720,688 |
| >$25MM – $100MM | 416,841 |
| >$100MM – $500MM | 790,773 |
| >$500MM | 2,250,012 |
Direct sold
Intermediary sold
| Service Offerings |
|---|
| New client restrictions | None |
| Multiple service models | Yes |
| Offers corporate trustee services | Yes - either direct or via partnership |
| # of internal ERISA counsel | 2 |
| Will act as §3(16) fiduciary | Yes - via third party |
| Participant Services |
|---|
| Call center hours | Weekdays: 8 a.m. - 8 p.m. ET |
| Online chat support | Yes |
| Mobile app | Yes |
| Managed account options | Proprietary offering; Morningstar/Ibbotson |
| Retirement Income |
|---|
| Displays retirement income estimate on statements | Yes |
| Offers in-plan guaranteed retirement income products | Yes |
| Offers out-of-plan annuity bidding service | No |
| Recordkeeping Platform | FIS Omni |
|---|
Footnote:
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| *Percentage of assets (not plans) by distribution channel, as reported in 2019 PLANADVISER Recordkeeper Services Guide. |
