Introduction
As a complement to our Defined Contribution Survey—which measures how satisfied DC clients are with their providers—our annual Recordkeeping Survey gives employers the chance to see exactly which products and services each provider offers, as well as listing information on total assets and overall client demographics. This survey, as opposed to the DC survey, is comprised of data collected from the providers themselves.
www.metlife.com/retirement-and-income-solutions/| Assets ($MM) by Plan Type |
|---|
| Ranked #31 | $24,576 |
|---|
| 401(k) | $1,087 |
| 403(b) | $20,995 |
| 457 | $1,641 |
| NQDC | $2 |
| All Other | $851 |
| Participants by Plan Size |
|---|
| Ranked #30 | 723,673 |
|---|
| <$5MM | 344,797 |
| $5MM – $25MM | 213,052 |
| >$25MM – $100MM | 108,114 |
| >$100MM – $500MM | 57,710 |
| >$500MM | 0 |
Direct sold
Intermediary sold
| Service Offerings |
|---|
| New client restrictions | Government, Nonprofit, Education, and Healthcare industry clients only |
| Multiple service models | No |
| Offers corporate trustee services | Yes - via partnership/other strategy |
| # of internal ERISA counsel | 2 |
| Will act as §3(16) fiduciary | No |
| Participant Services |
|---|
| Call center hours | Weekdays: 8 a.m. - 10 p.m. ET
Saturday: 9 a.m. - 5:30 p.m. ET |
| Online chat support | No |
| Mobile app | No |
| Managed account options | Advised Assets Group (AAG) Triple Solutions |
| Retirement Income |
|---|
| Displays retirement income estimate on statements | Yes |
| Offers in-plan guaranteed retirement income products | Not reported |
| Offers out-of-plan annuity bidding service | No |
| Recordkeeping Platform | FasCore |
|---|
