2019 Recordkeeping Survey

Breaking down the DC industry by plan type.


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Empower Retirement

Assets ($MM)$540,356 3
Participants by Plan Size
$5MM – $25MM1,293,719
>$25MM – $100MM994,647
>$100MM – $500MM1,520,843
Plans by Channel
Direct sold Not reported
Intermediary sold Not reported
Assets ($MM) by Plan Type
457 $79,376
All Other$38,398
Service Offerings
New client restrictionsNone
Multiple service modelsYes
Offers corporate trustee servicesYes - either direct or via partnership
# of internal ERISA counsel11
Will act as §3(16) fiduciaryNo
Participant Services
Call center hoursWeekdays: 8 a.m. - 10 p.m. ET
Saturday: 9 a.m. - 5:30 p.m. ET
Online chat supportNo
Mobile appYes
Managed account optionsFinancial Engines; Morningstar/Ibbotson
Retirement Income
Displays retirement income estimate on statementsNo
Offers in-plan guaranteed retirement income productsYes
Offers out-of-plan annuity bidding serviceNo
Recordkeeping PlatformProprietary system
1 7 8 9

Recordkeeping Survey Archive

As a complement to our Defined Contribution Survey - which measures how satisfied DC clients are with their providers - our annual Recordkeeping Survey gives employers the chance to see exactly which products and services each provider offers, as well as listing information on total assets and overall client demographics. This survey, as opposed to the DC survey, is comprised of data collected from the providers themselves.