2019 Recordkeeping Survey

Breaking down the DC industry by plan type.

Providers

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MassMutual*

www.massmutual.com\retire
PROFILE2018RANK
Assets ($MM)$139,051 15
Plans27,77011
Participants2,600,52114
Participants by Plan Size
<$5MM649,501
$5MM – $25MM590,948
>$25MM – $100MM521,407
>$100MM – $500MM558,122
>$500MM280,543
Plans by Channel
Direct sold Not reported
Intermediary sold Not reported
Assets ($MM) by Plan Type
401(k)$106,446
403(b)$8,304
457 $13,057
NQDC$591
All Other$10,652
Service Offerings
New client restrictionsNone
Multiple service modelsYes
Offers corporate trustee servicesYes - direct offering
# of internal ERISA counsel7
Will act as §3(16) fiduciaryYes - via third party
Participant Services
Call center hoursWeekdays: 8 a.m. - 8 p.m. ET
Online chat supportNo
Mobile appYes
Managed account optionsProprietary offering
Retirement Income
Displays retirement income estimate on statementsYes
Offers in-plan guaranteed retirement income productsYes
Offers out-of-plan annuity bidding serviceNo
Recordkeeping PlatformProprietary system; DST Systems TRAC
Footnote:
*MassMutual’s sale of First Mercantile Trust contributed to a drop in plans, participants and assets in 2018.
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Recordkeeping Survey Archive

As a complement to our Defined Contribution Survey - which measures how satisfied DC clients are with their providers - our annual Recordkeeping Survey gives employers the chance to see exactly which products and services each provider offers, as well as listing information on total assets and overall client demographics. This survey, as opposed to the DC survey, is comprised of data collected from the providers themselves.