2019 Recordkeeping Survey

Breaking down the DC industry by plan type.


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Milliman, Inc.

Assets ($MM)$30,691 28
Participants by Plan Size
$5MM – $25MM78,588
>$25MM – $100MM188,474
>$100MM – $500MM403,117
Plans by Channel
Direct sold 5%
Intermediary sold 95%
Assets ($MM) by Plan Type
401(k)Not reported
403(b)Not reported
457 Not reported
NQDCNot reported
All OtherNot reported
Service Offerings
New client restrictionsFocused on plan with >300 participants; contact provider for details
Multiple service modelsNo
Offers corporate trustee servicesYes - via partnership/other strategy
# of internal ERISA counsel18
Will act as §3(16) fiduciaryNo
Participant Services
Call center hoursWeekdays: 8 a.m. - 8 p.m. ET
Online chat supportYes
Mobile appYes
Managed account optionsMorningstar/Ibbotson; ProManage
Retirement Income
Displays retirement income estimate on statementsNo
Offers in-plan guaranteed retirement income productsNo
Offers out-of-plan annuity bidding serviceNot reported
Recordkeeping PlatformFIS Omni
1 7 8 9

Recordkeeping Survey Archive

As a complement to our Defined Contribution Survey - which measures how satisfied DC clients are with their providers - our annual Recordkeeping Survey gives employers the chance to see exactly which products and services each provider offers, as well as listing information on total assets and overall client demographics. This survey, as opposed to the DC survey, is comprised of data collected from the providers themselves.