2019 Recordkeeping Survey

Breaking down the DC industry by plan type.


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Prudential Retirement*

Assets ($MM)$203,164 10
Participants by Plan Size
$5MM – $25MM182,781
>$25MM – $100MM501,296
>$100MM – $500MM966,828
Plans by Channel
Direct sold 4%
Intermediary sold 96%
Assets ($MM) by Plan Type
457 $22,523
All Other$4,896
Service Offerings
New client restrictionsMinimum of 250 participants or $8 million in plan assets
Multiple service modelsYes
Offers corporate trustee servicesYes - direct offering
# of internal ERISA counselNot reported
Will act as §3(16) fiduciaryNo
Participant Services
Call center hoursWeekdays: 8 a.m. - 9 p.m. ET
Online chat supportNo
Mobile appYes
Managed account optionsMorningstar/Ibbotson
Retirement Income
Displays retirement income estimate on statementsYes
Offers in-plan guaranteed retirement income productsYes
Offers out-of-plan annuity bidding serviceNo
Recordkeeping PlatformFIS Omni
*Prudential’s total assets and number of plans would be higher if reported in line with previous years; please contact Prudential Retirement for additional information.
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Recordkeeping Survey Archive

As a complement to our Defined Contribution Survey - which measures how satisfied DC clients are with their providers - our annual Recordkeeping Survey gives employers the chance to see exactly which products and services each provider offers, as well as listing information on total assets and overall client demographics. This survey, as opposed to the DC survey, is comprised of data collected from the providers themselves.