2019 Recordkeeping Survey

Breaking down the DC industry by plan type.

Providers

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TIAA

www.tiaa.org/
PROFILE2018RANK
Assets ($MM)$605,866 2
Plans24,32616
Participants6,328,3473
Participants by Plan Size
<$5MM561,805
$5MM – $25MM982,728
>$25MM – $100MM1,057,293
>$100MM – $500MM1,514,117
>$500MM2,212,404
Plans by Channel
Direct sold Not reported
Intermediary sold Not reported
Assets ($MM) by Plan Type
401(k)$6,659
403(b)$406,773
457 $8,205
NQDC$757
All Other$183,472
Service Offerings
New client restrictionsNot-for-profit plans only; no company stock; minimum of $10 million in plan assets
Multiple service modelsYes
Offers corporate trustee servicesYes - direct offering
# of internal ERISA counsel8
Will act as §3(16) fiduciaryNo
Participant Services
Call center hoursWeekdays: 8 a.m. - 10 p.m. ET
Saturday: 9 a.m. - 6 p.m. ET
Online chat supportYes
Mobile appYes
Managed account optionsProprietary offering
Retirement Income
Displays retirement income estimate on statementsYes
Offers in-plan guaranteed retirement income productsYes
Offers out-of-plan annuity bidding serviceNo
Recordkeeping PlatformFIS Omni; FIS Relius
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Recordkeeping Survey Archive

As a complement to our Defined Contribution Survey - which measures how satisfied DC clients are with their providers - our annual Recordkeeping Survey gives employers the chance to see exactly which products and services each provider offers, as well as listing information on total assets and overall client demographics. This survey, as opposed to the DC survey, is comprised of data collected from the providers themselves.