2019 Recordkeeping Survey

Breaking down the DC industry by plan type.


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American Funds

Assets ($MM)$67,885 20
Participants by Plan Size
$5MM – $25MM240,354
>$25MM – $100MM54,605
>$100MM – $500MM23,293
Plans by Channel
Direct sold 0%
Intermediary sold 100%
Assets ($MM) by Plan Type
457 $0
All Other$998
Service Offerings
New client restrictionsNo company stock; no 457, Davis-Bacon, ESOP/KSOP/Stock Bonus, governmental 414(h), SIMPLE 401k, or Taft-Hartley plans; no Defined Benefit or Cash Blance plans; no Rollovers as Business Start-Ups (ROBS) plans
Multiple service modelsYes
Offers corporate trustee servicesYes - direct offering
# of internal ERISA counsel1
Will act as §3(16) fiduciaryNo
Participant Services
Call center hoursWeekdays: 8 a.m. - 10 p.m. ET
Saturday: 9 a.m. - 5:30 p.m. ET
Online chat supportNo
Mobile appYes
Managed account optionsNone
Retirement Income
Displays retirement income estimate on statementsYes
Offers in-plan guaranteed retirement income productsNo
Offers out-of-plan annuity bidding serviceNo
Recordkeeping PlatformDST Systems TRAC; Empower Institutional
1 7 8 9

Recordkeeping Survey Archive

As a complement to our Defined Contribution Survey - which measures how satisfied DC clients are with their providers - our annual Recordkeeping Survey gives employers the chance to see exactly which products and services each provider offers, as well as listing information on total assets and overall client demographics. This survey, as opposed to the DC survey, is comprised of data collected from the providers themselves.