2019 Recordkeeping Survey

Breaking down the DC industry by plan type.

Providers

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Voya Financial

www.voya.com
PROFILE2018RANK
Assets ($MM)$308,740 6
Plans49,5853
Participants5,091,5595
Participants by Plan Size
<$5MM913,245
$5MM – $25MM720,688
>$25MM – $100MM416,841
>$100MM – $500MM790,773
>$500MM2,250,012
Plans by Channel
Direct sold 0%
Intermediary sold 100%
Assets ($MM) by Plan Type
401(k)$196,284
403(b)$42,997
457 $64,809
NQDC$3,674
All Other$976
Service Offerings
New client restrictionsNone
Multiple service modelsYes
Offers corporate trustee servicesYes - either direct or via partnership
# of internal ERISA counsel2
Will act as §3(16) fiduciaryYes - via third party
Participant Services
Call center hoursWeekdays: 8 a.m. - 8 p.m. ET
Online chat supportYes
Mobile appYes
Managed account optionsProprietary offering; Morningstar/Ibbotson
Retirement Income
Displays retirement income estimate on statementsYes
Offers in-plan guaranteed retirement income productsYes
Offers out-of-plan annuity bidding serviceNo
Recordkeeping PlatformFIS Omni
Footnote:
*Percentage of assets (not plans) by distribution channel, as reported in 2019 PLANADVISER Recordkeeper Services Guide.
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Recordkeeping Survey Archive

As a complement to our Defined Contribution Survey - which measures how satisfied DC clients are with their providers - our annual Recordkeeping Survey gives employers the chance to see exactly which products and services each provider offers, as well as listing information on total assets and overall client demographics. This survey, as opposed to the DC survey, is comprised of data collected from the providers themselves.