Recordkeeping Survey

Five hot-button issues plan sponsors need to cover in provider searches.


As a complement to our Defined Contribution Survey—which measures how satisfied DC clients are with their providers—our annual Recordkeeping Survey gives employers the chance to see exactly which products and services each provider offers, as well as listing information on total assets and overall client demographics. This survey, as opposed to the DC survey, is comprised of data collected from the providers themselves.

Charles Schwab

Assets ($MM) by Plan Type
Ranked #14$149,915
457 $6
All Other$16,800
Participants by Plan Size
Ranked #201,452,076
$5MM – $25MM43,734
>$25MM – $100MM245,611
>$100MM – $500MM481,805
Plans by Channel
Ranked #421,060
Direct sold
Intermediary sold
Service Offerings
New client restrictionsMinimum of $10 million in plan assets
Multiple service modelsYes
Offers corporate trustee servicesYes - direct offering
# of internal ERISA counsel5
Will act as §3(16) fiduciaryNo
Participant Services
Call center hoursWeekdays: 7 a.m. - 11 p.m. ET
Online chat supportYes
Mobile appYes
Managed account optionsMorningstar/Ibbotson
Retirement Income
Displays retirement income estimate on statementsNo
Offers in-plan guaranteed retirement income productsNo
Offers out-of-plan annuity bidding serviceYes
Recordkeeping PlatformProprietary system; Schwab Retirement Technologies (SRT)