2020
Recordkeeping Survey

Providers

John Hancock

https://retirement.johnhancock.com/us/en
Assets ($MM) by Plan Type
Ranked #13$168,272
401(k)83%
403(b)0%
457 <1%
NQDC<1%
Other17%
Participants by Plan Size
Ranked #132,731,579
<$10MM48%
$10MM – $50MM18%
>$50MM – $200MM12%
>$200MM22%
Plans by Count
Ranked #548,962
% Third-party administration
80%
Related Offerings
HSA integrationNo
Student Loan RepaymentDirect
Financial wellness options2 – 4
Service Offerings
New client restrictionsNone
Multiple service modelsYes
Offers corporate trustee servicesYes - direct offering
# of internal ERISA counsel14
Will act as §3(16) fiduciaryYes - direct offering
Participant Services
Call center hoursWeekdays: 8 a.m. - 10 p.m. ET
Online chat supportNo
Mobile app
Managed account optionsGuidedChoice
Retirement Income
Displays retirement income estimate on statementsNo
Offers in-plan guaranteed retirement income productsYes
Offers out-of-plan annuity bidding serviceNo
Recordkeeping PlatformProprietary recordkeeping system