2020
Recordkeeping Survey

Providers

TIAA

tiaa.org
Assets ($MM) by Plan Type
Ranked #3$638,585
401(k)1%
403(b)71%
457 2%
NQDC<1%
Other26%
Participants by Plan Size
Ranked #46,320,162
<$10MM13%
$10MM – $50MM18%
>$50MM – $200MM17%
>$200MM52%
Plans by Count
Ranked #1523,883
% Third-party administration
Not Reported
Related Offerings
HSA integrationNot Reported
Student Loan RepaymentNot Reported
Financial wellness options1
Service Offerings
New client restrictionsInvestment management and recordkeeping services for higher education, teaching hospitals, secondary and elementary education, and governmental and other nonprofit entities only.
Multiple service modelsYes
Offers corporate trustee servicesYes - direct offering
# of internal ERISA counsel8
Will act as §3(16) fiduciaryNo
Participant Services
Call center hoursWeekdays: 8 a.m. - 10 p.m. ET Saturday: 9 a.m. - 6 p.m. ET
Online chat supportYes
Mobile app
Managed account optionsMorningstar/Ibbotson; Proprietary offering
Retirement Income
Displays retirement income estimate on statements
Offers in-plan guaranteed retirement income productsYes
Offers out-of-plan annuity bidding serviceNo
Recordkeeping PlatformFIS Omni; FIS Relius