2020
Recordkeeping Survey

Providers

American Funds

www.capitalgroup.com
Assets ($MM) by Plan Type
Ranked #18$83,227
401(k)97%
403(b)2%
457 0%
NQDC<1%
Other1%
Participants by Plan Size
Ranked #211,292,561
<$10MM80%
$10MM – $50MM13%
>$50MM – $200MM3%
>$200MM4%
Plans by Count
Ranked #259,553
% Third-party administration
98%
Related Offerings
HSA integrationNo
Student Loan RepaymentNone
Financial wellness options0
Service Offerings
New client restrictionsNo company stock, No SIMPLE 401k plans, No 457 plans, No Defined Benefit or Cash Balance plans, No Davis Bacon plans, No ESOP/KSOP/Stock Bonus plans, No Governmental 414(h) Pickup Plans, No Taft Hartley plans, No ROBS plans
Multiple service modelsYes
Offers corporate trustee servicesYes - direct offering
# of internal ERISA counsel1
Will act as §3(16) fiduciaryNo
Participant Services
Call center hoursWeekdays: 8 a.m. - 10 p.m. ET Saturday: 9 a.m. - 5:30 p.m. ET
Online chat supportNo
Mobile app
Managed account optionsNone
Retirement Income
Displays retirement income estimate on statementsNo
Offers in-plan guaranteed retirement income productsNo
Offers out-of-plan annuity bidding serviceNo
Recordkeeping PlatformSS&C Technologies; FasCore