2018
Plan Administration Guide, Part Two: Recordkeeping Survey

Breaking down the DC industry by plan type.

Introduction

As a complement to our Defined Contribution Survey—which measures how satisfied DC clients are with their providers—our annual Recordkeeping Survey gives employers the chance to see exactly which products and services each provider offers, as well as listing information on total assets and overall client demographics. This survey, as opposed to the DC survey, is comprised of data collected from the providers themselves.

Voya Financial*

www.voya.com
Assets ($MM) by Plan Type
Ranked #6$381,347
401(k)$264,484
403(b)$44,727
457 $64,840
NQDC$6,522
All Other$774
Participants by Plan Size
Ranked #45,224,453
<$10MM1,165,459
$10MM – $50MM633,556
>$50MM – $200MM505,073
>$200MM – $1BMM769,049
>$1B2,151,316
Plans by Channel
Direct sold
Intermediary sold
0%
100%
Service Offerings
New client restrictionsNone
Multiple service modelsYes
Offers corporate trustee servicesYes
Internal ERISA counsel3
Will act as §3(16) fiduciaryYes - via third party
Participant Services
Call center hoursWeekdays: 8 a.m. - 8 p.m. ET
Online chat supportYes
Mobile appYes
Managed account optionsMorningstar/Ibbotson
Retirement Income
Displays retirement income estimate on statementsYes
Offers in-plan guaranteed retirement income productsYes
Offers out-of-plan annuity bidding serviceNo
Recordkeeping Platform FIS Omni
*Results include totals from PenCal Plan Administrators, which was acquired in Q2.