2019 Recordkeeping Survey

Breaking down the DC industry by plan type.


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Charles Schwab

Assets ($MM)$149,915 14
Participants by Plan Size
$5MM – $25MM43,734
>$25MM – $100MM245,611
>$100MM – $500MM481,805
Plans by Channel
Direct sold 36%
Intermediary sold 64%
Assets ($MM) by Plan Type
457 $6
All Other$16,800
Service Offerings
New client restrictionsMinimum of $10 million in plan assets
Multiple service modelsYes
Offers corporate trustee servicesYes - direct offering
# of internal ERISA counsel5
Will act as §3(16) fiduciaryNo
Participant Services
Call center hoursWeekdays: 7 a.m. - 11 p.m. ET
Online chat supportYes
Mobile appYes
Managed account optionsMorningstar/Ibbotson
Retirement Income
Displays retirement income estimate on statementsNo
Offers in-plan guaranteed retirement income productsNo
Offers out-of-plan annuity bidding serviceYes
Recordkeeping PlatformProprietary system; Schwab Retirement Technologies (SRT)
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Recordkeeping Survey Archive

As a complement to our Defined Contribution Survey - which measures how satisfied DC clients are with their providers - our annual Recordkeeping Survey gives employers the chance to see exactly which products and services each provider offers, as well as listing information on total assets and overall client demographics. This survey, as opposed to the DC survey, is comprised of data collected from the providers themselves.