2019 Recordkeeping Survey

Breaking down the DC industry by plan type.

Providers

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John Hancock

www.johnhancock.com
PROFILE2018RANK
Assets ($MM)$138,417 16
Plans47,8075
Participants2,587,09615
Participants by Plan Size
<$5MM1,077,600
$5MM – $25MM553,423
>$25MM – $100MM304,558
>$100MM – $500MM452,950
>$500MM198,565
Plans by Channel
Direct sold 0%
Intermediary sold 100%
Assets ($MM) by Plan Type
401(k)$116,820
403(b)$0
457 $254
NQDC$427
All Other$20,916
Service Offerings
New client restrictionsNone
Multiple service modelsYes
Offers corporate trustee servicesYes - direct offering
# of internal ERISA counsel10
Will act as §3(16) fiduciaryNo
Participant Services
Call center hoursWeekdays: 8 a.m. - 8 p.m. ET
Online chat supportYes
Mobile appYes
Managed account optionsMorningstar/Ibbotson
Retirement Income
Displays retirement income estimate on statementsYes
Offers in-plan guaranteed retirement income productsYes
Offers out-of-plan annuity bidding serviceNo
Recordkeeping PlatformProprietary system
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Recordkeeping Survey Archive

As a complement to our Defined Contribution Survey - which measures how satisfied DC clients are with their providers - our annual Recordkeeping Survey gives employers the chance to see exactly which products and services each provider offers, as well as listing information on total assets and overall client demographics. This survey, as opposed to the DC survey, is comprised of data collected from the providers themselves.