2020
Recordkeeping Survey

Providers

Voya Financial

www.voya.com
Assets ($MM) by Plan Type
Ranked #7$377,864
401(k)59%
403(b)13%
457 27%
NQDC1%
Other<1%
Participants by Plan Size
Ranked #55,559,507
<$10MM22%
$10MM – $50MM13%
>$50MM – $200MM7%
>$200MM58%
Plans by Count
Ranked #450,516
% Third-party administration
74%*
Related Offerings
HSA integrationDirect
Student Loan Repaymentvia 3rd party
Financial wellness options1
Service Offerings
New client restrictionsNone
Multiple service modelsYes
Offers corporate trustee servicesYes - either direct or via partnership
# of internal ERISA counsel2
Will act as §3(16) fiduciaryYes - via third party
Participant Services
Call center hoursWeekdays: 8 a.m. - 9 p.m. ET
Online chat supportYes
Mobile app
Managed account optionsMorningstar/Ibbotson; Proprietary offering
Retirement Income
Displays retirement income estimate on statements
Offers in-plan guaranteed retirement income productsYes
Offers out-of-plan annuity bidding serviceYes
Recordkeeping PlatformFIS Omni
Footnote:
*Percentage is for small to medium plans only.