CIGNA Adds To Online Benefits Control Panel

August 10, 2004 (PLANSPONSOR.com) - CIGNA HealthCare has launched new eligibility and enrollment capabilities for its online benefits "control panel" CIGNAaccess.com.

The new CIGNAaccess.com employee enrollment and maintenance tool enables administrators to enroll new health plan members and dependents, cancel coverage and benefits, add dependents, change benefit elections and member demographics.  In addition, the online eligibility reporting feature enables administrators to download a wide variety of real-time data that is easily customized to meet the users’ needs, according to a news release.

CIGNAaccess.com’s key capabilities for managing CIGNA health plans include:

  • Employee support – plan managers can enroll employees and dependentsand answer benefit questions by accessing relevant data, including employee-level claim information as allowable by HIPAA, eligibilityand plan information for employees and dependents, and online forms, booklets and documents.
  • Spending and plan performance tracking – administrators can access avariety of reporting tools, including medical, pharmacy and utilization case management information.  In addition they can view, manipulate and export utilization data to other software or graphics; access banking reports; view and download financial experience reports and request eligibility reports.

In addition, employee benefits managers with CIGNA Group Disability plans also have access to a broad range of online management tools through CIGNAaccess.com, including:

  • Manager’s Disability Toolkit – managers can access the tools andinformation to help navigate through the entire disability and return-to-work process, including: claims decisions, employee communications, Family Leave Act information and tips to help employees return to work.
  • Claim summary and trend reports – managers can access the mostcomprehensive package of online Disability Management reports in the industry, including standard short- and long-term disability reports, claimant level status reports, and customized, tailored reports.

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