Companies Cite Lofty Intranet Goals

According to the Technology+the Workplace Community survey, when asked what their intranet goals included:

• 23% of the sample mentioned achieving administrative efficiency,
• 23% cited allowing employees to conduct HR transactions themselves online,
• 21% said giving workers a better understanding of the business and its challenges,
• 19% cited more sharing of general business information,
• 16% said generating heightened employee satisfaction and support

In terms of intranet content,

• 77% said their site featured product information,
• 75% said they could find a statement of corporate vision and mission on the site,
• 64% mentioned job listings being available online,
• 61% said their site included shareholder information including annual and quarterly reports, and
• more than half said their site also functioned as a portal to other online resources

“What Intranet Site?”

Generally, nearly half said their corporate intranet was only “okay” while 15% pointed out that it was still in development, 12% complained it was “painful” while 11% apparently didn’t have a technological clue, asking “What intranet site?”

Off the 200 respondents, 71% said they’ve only been partially successful in meeting their intranet goals, while another 11% admitted failing. A scant 13% of respondents proclaimed their companies successful in implementing their intranet.

Finally, in terms of areas where their intranet fell short:

• employee self-service was mentioned by 19% of the sample,
• better employee business knowledge was cited by 16%,
• greater employee satisfaction, was listd by 15%, and
• administrative efficiency was mentioned by 12%

Read the full survey results.