The Office of Personnel Management (OPM) gave the contract to consultant Accenture to develop business transformation and information technology models to migrate federal retirement records onto a totally paperless platform within four years, according to a news report on the Govexec.com Web site.
“With Accenture’s support and expertise, we are one step closer to eliminating the current, antiquated, paper-driven system of retirement benefits processing,” said OPM Director Linda Springer in a statement announcing the contract.
Accenture’s task, according to OPM, is to “align the people, processes and organization to achieve maximum benefits and efficiencies of the solution,” including training, communication, organizational design and competency assessments for the processors.
In the technological half, according to the Govexec.com report, the company will develop in-house technology for OPM to efficiently sort the data housed in the system, and harmonize the new system with OPM’s financial systems.
Bringing OPM’s retirement records into the electronic age should allow OPM to determine pension benefits within five days. The system also will improve accuracy of the claims from 90% to 93% percent in the older Civil Service Retirement System and from 95% to 97% in the Federal Employee Retirement System.
The Accenture agreement represents the second in a three-step project called Retirement Systems Modernization. In early May, OPM announced a 10-year, $290 million deal with Hewitt Associates to undertake the initial work – creating a one-stop electronic shop for federal employees and retirees to access their retirement records and for the government to compute pensions.
The final piece of the program is a contract expected to be awarded this summer to convert paper records to electronic formats.