Hewitt Associates Announces Upgrades to Client Benefit Portal

August 17, 2004 (PLANSPONSOR.com) - Citing the need for employees to be much more active in selecting their benefits in the upcoming year, Hewitt Associates has upgraded its Your Benefits Resources (YBR), focusing on more robust decision support tools, providing quality data and increasing participant education content.
By PS

“Employees have more skin in the game than ever, so letting last year’s benefit choices run on autopilot is no longer an option,” noted Christi Rager Wise, customer experience practice leader, Hewitt Associates, in a news release. “Because employees’ share of health-care costs is rising and new plan designs require an unprecedented level of choice, employees need to take control, recognize the impact these choices have on their health, their future and their wallets, and actively choose the solutions that work best for them.”

Health Care Upgrades

  • Patient Education/Wellness Information – Patient education and wellness information has been upgraded, and a new life event, “Getting the Best Care for Your Condition,” will provide personalized information for participants’ specific conditions, including access to self-care centers, content on treatment and procedures, facts on prescription drugs and help finding quality care providers. Content consists of the most common medical conditions (diabetes, high blood pressure, etc.) driving the greatest cost to employers and participants.
  • Provider Cost and Quality Data – Employees will have access to enhanced data on providers, such as the number of procedures performed by hospitals and doctors each year, success and failure rates, incidence of complications, mortality rates, sanctions against physicians, etc., as well as average costs by type of procedure. Employees can also select providers based on ranked priorities.
  • Customized Plan Design – Noting growing interest in the consumer-driven “build your own” option grows, Hewitt has added tools that will help employees analyze and make choices based on their risk tolerance, need for care, prior year’s expenses, etc. In addition, they can compare component options and prices with one another and with more traditional plan designs.
  • Medical Expense and Health Care Spending Account Estimators – These tools allow employees to estimate expenses and then link to spending accounts to make contribution elections. This section also contains an explanation of the tax benefits of spending accounts and how they work, as well as information tailored to specific benefit election costs.

Conservative estimates indicate that 20% of employees drive 80% of health care costs, yet most benefit portals are designed for a more general population going through enrollment,” added Wise. “This version of YBR includes tools and information that specifically address the needs of people with health conditions to help them make better choices at enrollment and throughout the year. The ability to change people’s behavior and improve their year-round health care choices is the single most important factor in reducing overall health care costs for both employers and employees.”

Retirement Plan Upgrades

  • Retirement Income Projection – Employees can now project the cost of their retiree medical benefits and factor how much of that cost will be covered by their employer. They can also choose to be automatically informed when they need to contribute more to their retirement in order to have enough money to retire at their current standard of living.
  • Quick Enrollment – Employees can now enroll in their 401(k) plan using two paths; one targeted to beginning investors, who can start saving with a click of a button using default savings and investment options. The other path, for more experienced investors, enables them to shape their own savings strategy in enrollment, if they choose, by opting for an expanded choices path.
  • Contribution Escalation–This new feature allows employees to gradually and automatically increase the amount they contribute to their 401(k) plan over time until they reach their goal.
  • Lifestyle Funds Guidance–Enhanced information guides employees through a process that shows them how to use their 401(k) plan’s lifestyle funds as a turnkey solution, and helps them pick the appropriate diversified premixed portfolio for their savings needs.

-Kip McDaniel

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