The study surveyed 27,000 health plan members in 16 major markets. It found that nearly 90% of those surveyed indicate their employer provides them with choices when selecting health plans.
More than 45% of members surveyed gave high marks for their overall health care experience.
- Out-of-pocket health costs
- Provider choice
- Information Provided
- Approval Process
- Preventive Services covered under the plan
- Customer Service Interaction
Baltimore/Washington, D.C./Northern Virginia had the highest satisfaction rating of the 16 major markets with 51% giving approval to their local health plans.
Overall, 44% indicated dissatisfaction with health care cost, specifically:
- Co-payment for brand-name prescriptions
- Annual deductible costs
- Monthly premiums
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