The study also found:
- almost a quarter of respondents spend more than an hour each day sorting through their e-mail,
- one-third of the internal business e-mail that employees receive is unnecessary, and
- only 27% of the e-mail that workers receive demands an immediate response.
Employees send e-mails at a high rate in order to be more helpful and communicative, but the constant stream of messages can be counterproductive. To cut down on the clutter, Gartner suggests:
- training employees to use distribution lists more carefully to avoid sending the message to people who do not need the information
- avoiding needless responses.
- end messages with “no reply necessary”
In addition, work groups can use internet tools to communicate such as:
- chat rooms,
- bulletin boards and
- instant messaging
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