In an announcement, the PBGC said the first tool is a “New Visitor?” Web page, which is accessible through a tab on the site’s home page. The tool explains what visitors to www.pbgc.gov can find on the site and offers shortcuts and navigation tips.
The “New Visitor?” Web page also provides a link to the second new tool, a booklet entitled Welcome to www.pbgc.gov: A New User’s Guide to Our Web Site . The new page and booklet aim to assist workers and retirees covered by PBGC-insured pension plans, but the publication focuses primarily on individuals in plans for which the PBGC has recently become responsible.
The publication explains what can and cannot be found on the Web site, describes pages that participants might find most useful, and shows how to create an account in MyPBA, the PBGC’s online service for participants in PBGC-trusteed plans.
The PBGC said it created the new tools after using the American Customer Satisfaction Index (ACSI) to evaluate the agency’s progress in meeting the needs and expectations of customers and stakeholders, especially their satisfaction with the Web site. The survey revealed that new visitors are by far the least satisfied of all visitors to the site.
The new page is here .
The booklet is here .
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