Principal to Launch Online Chat for Retirement Plan Administration Questions

The new support option will connect retirement plan sponsors to Principal client service associates in real time throughout their work day.

Principal Financial Group announced the fall launch of an online chat feature to answer retirement plan administrative questions.

The new support option will connect retirement plan sponsors to Principal client service associates in real time throughout their work day.

The new functionality was co-designed with the end user and centers on providing responsive support, and self-sufficiency all in one place. Principal says retirement plan sponsors value the problem resolution ability of an experienced service team member. The new online chat feature offers an easy way to get administrative questions answered at a time that is most convenient to plan sponsors while minimizing disruption to their work day.

“It’s important for Principal to support plan sponsors in real time so they can focus on the most impactful features of their retirement plan design, such as event automation and personalized participant engagement,” says Jerry Patterson, senior vice president of Retirement and Income Solutions at Principal. “Those features help improve retirement outcomes for our customers and their employees.”

The new chat feature will be launched in a staged format to a pilot group of small and medium business customers beginning this fall. At launch, the service will be available from 8 a.m. to 5 p.m. CT.

An example of what the chat feature will look like is here.

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