RESEARCH |
2012
Defined Contribution Survey: Looking to the Stars
For more than a decade, PLANSPONSOR ‘s
annual Defined Contribution Survey has been the most important industry
benchmark, measuring and evaluating 401(k) and other DC providers according to
feedback from their own clients. Dozens of categories…
Reported by PLANSPONSOR
Indutry Stats
Sponsor Service Ratings (1–7 scale; 7=extremely satisfied)
| Sponsor Service Ratings (1–7 scale; 7=extremely satisfied) | |||
|---|---|---|---|
| 2011 | 2012 | Change | |
| Sponsor website/tools | 6.33 | 6.09 | -3.8% |
| Plan reports/benchmarking | 6.27 | 5.96 | -5.0% |
| Form 5500 processing | 6.45 | 6.29 | -2.5% |
| Compliance support/testing | 6.46 | 6.29 | -2.7% |
| Legislative/regulatory updates | 6.37 | 6.15 | -3.4% |
| Account team knowledge | 6.56 | 6.44 | -1.8% |
| Service responsiveness | 6.57 | 6.42 | -2.3% |
| Staff consistency | 6.48 | 6.34 | -2.2% |
| Plan design flexibility | 6.41 | 6.30 | -1.7% |
| Fee "cost-to-value" | 6.28 | 6.06 | -3.5% |
