Recordkeeping Survey

The State of Recordkeeping: Providers face constant pressure to evolve—and survive.


All survey data reported on the pages that follow are as of December 31, 2016; comparable data from the prior survey are as of December 31, 2015. All information from the survey is self-reported; all statements related to product or service offerings available to defined contribution plan sponsors were supplied by each provider and subject to PLANSPONSOR’s internal quality assurance reviews where possible. Readers are encouraged to follow up with providers directly for additional detail on the scope of services accessible. Additional data is available. To purchase a Microsoft Excel spreadsheet of responses from all 55 providers, contact Michelle Judkins at michelle.judkins@strategic-i.com. To learn how to participate in our 2018 Recordkeeping Survey, contact Brian O’Keefe at brian.okeefe@strategic-i.com.

The 2017 PLANSPONSOR Recordkeeping Survey—our 19th—profiles 55 leading providers of defined contribution (DC) recordkeeping services. These firms account for more than
$6 trillion in assets and are estimated to represent approximately 85% of the total DC market.* Collectively, results from the survey demonstrate the market’s evolution and point up some factors to consider when selecting a recordkeeping partner.
Provider profiles and capabilities are listed in alphabetical order. “Asset rank” indicates the provider’s overall placement among reporting organizations by total recordkeeping assets under administration (AUA). This ranking excludes several recordkeepers that chose not to respond, most notably Aon Hewitt—ranked fifth in assets and third in participants in last year’s survey—which made this choice after agreeing to sell its benefits administration and HR BPO (human resources business process outsourcing) platform to Blackstone, in February.