In addition to his current responsibilities at TRA, Charlie Pritzl, the new plan administration manager, will be managing a team of compliance analyst and quality control professionals by coaching and developing staff members through performance management, goal setting, training and effective employee relations. Pritzl will report to Michelle Zentner, TRA’s Director of Operations.
Pritzl will be accountable for establishing and executing short, medium and long-term strategies, goals and improvements of the business unit that reduce costs, ensure timely and accurate customer service.
“Charlie has been a tremendous asset to this organization due to his extensive skills in quality control and operations,” said Matt Schoneman, president of TRA. “As a result of the organization’s tremendous growth in just a few short years, and because it is poised for even more growth in the near future, it became necessary to appoint Charlie to an expanded role where he can have a greater impact on the entire organization.”