2019 Service Stars

Six individuals and four teams from the retirement plan provider community are selected as the 2019 Service Stars.

The PLANSPONSOR Service Star awards program recognizes the retirement plan account representatives and relationship managers who, in the words of their plan sponsor clients, have demonstrated exemplary service.

Sponsors responding to the 2018 PLANSPONSOR Defined Contribution (DC) Survey singled out their reps by name and gave specific examples of why they were nominated. The six individuals and four teams were chosen by the PLANSPONSOR Surveys and Research group, who reviewed the nominations and plan sponsor comments. Service Stars are chosen for excellence in a range of service areas.

Art by Julie Benbassat



  • Jerry Lynn
    Client Service Manager
    Terry Shackelford
    Senior Relationship Manager
  • Richard Counts
    Vice President of Business Acquisition
  • Jason McQueen
    Account Manager
    Mary Lou Scribner
    Relationship Manager and Vice President
    Joyce Thompson
    Communications Expert
  • Steve Cirenese
    Client Engagement Manager
    Karrie Morisette
    Director, Client Management
    Sharon Scussel
    Regulatory Advisory Services Consultant
    Nancy Thibault
    Senior Account Manager
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