The PLANSPONSOR Service Star awards program recognizes the retirement plan account representatives and relationship managers who, in the words of their plan sponsor clients, have demonstrated exemplary service. Sponsors responding to the 2018 PLANSPONSOR Defined Contribution (DC) Survey singled out their reps by name and gave specific examples of why they were nominated. The six individuals and four teams were chosen by the PLANSPONSOR Surveys and Research group, who reviewed the nominations and plan sponsor comments. Service Stars are chosen for excellence in a range of service areas.

INDIVIDUAL
  • Michele Haley (Ascensus)
  • Linda Trinh (John Hancock Retirement Plan Services)
  • Kelly Jennings (Newport Group)
  • Michael Akan (Securian Financial)
  • Dave Parker (The Standard)
  • Jennifer Bogus (Vanguard)
TEAM
  • Empower Retirement (Terry Shackelford, Jerry Lynn)
  • VALIC (Richard Counts)
  • Wells Fargo (Mary Lou Scribner, Jason McQueen, Joyce Thompson)
  • MassMutual (Karrie Morisette, Nancy Thibault, Caitlin Shipley, Steve Cirenese, Sharon Scussel)