2020 Service Stars

Four individuals and six teams from the retirement plan provider community are selected as the 2020 Service Stars.

The PLANSPONSOR Service Star awards program recognizes the retirement plan account representatives and relationship managers who, in the words of their plan sponsor clients, have demonstrated exemplary service.

Sponsors responding to the 2019 PLANSPONSOR Defined Contribution (DC) Survey, results of which are published as the 2019 PLANSPONSOR DC Best in Class Providers Survey and 2019 PLANSPONSOR DC Plan Benchmarking Survey, singled out their reps by name and gave specific examples of why they were nominated. The four individuals and six teams noted below were selected by the PLANSPONSOR Surveys and Research group, who reviewed the nominations and plan sponsor comments. Service Stars are chosen for excellence in a range of service areas.

Profiles are viewable below.



  • Hannah Morton
    Relationship Manager
    Katie Krapff
    Relationship Manager
  • Bobbye Gresh
    Director of Communication Consulting
    Staci Probst
    Relationship Manager
  • Mark Dehmel
    Vice President, Strategic Relationship Management
    Ted Pirrera
    Senior ERISA Consultant
    Gina Vallee
    Strategic Communication Consultant, Pacific and Central Division
  • Amy Kirkwood
    Customer Operations Specialist
    Chandra Nippoldt
    Senior Account Manager
  • Jacque Clouser
    Client Executive
    Melissa Rietveld
    Account Manager
    Suzanne Sweet
    Senior Client Consultant
  • Kelly Luther
    Senior Marketing Specialist
    Heidi Schiller
    Plan Manager
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