Two-thirds of the nearly 900 survey respondents indicated that availability of the card influenced their decision to sign up for the benefit, while almost three-quarters said that having a card made using their account funds easier, a press release said. The majority of consumers commented that they have encountered few – if any – problems and know exactly where the card can be used.
Card communication was rated as good to excellent. As a result, according to the announcement, 92% of the respondents said they knew where and how to use the card and which items are eligible for pre-tax treatment based on IRS guidelines. In addition, 87% of respondents found it advantageous to have point of service substantiation.
The survey was distributed to MasterCard cardholders at 10 distinct employers in various industries.
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