BeneTrac Launches New Call Center

April 4, 2013 ( - In anticipation of health care reform and the increasing complexity of benefits offerings, BeneTrac, a Paychex company, launched a new call center service.

Employers and brokers can enroll employees in the service, giving them the ability to call a dedicated, toll-free number, 24 hours a day, seven days a week for answers to questions about their benefits. The service is available year round, and employees can also work with specialists to answer questions about claims and coverage.   

BeneTrac specialists are equipped to address plan questions and specifics in more than 180 languages. They can access the same information available to the caller in real time and walk the employee through the enrollment process. They can also provide a comprehensive overview of the customer’s entire benefit offering including: health, vision, dental, long and short-term disability, 401(k) and/or IRA, supplemental or any other employer-sponsored plans.   

BeneTrac’s new call center also offers health advocate services, giving callers the ability to talk with a specialist regarding inquiries about claims or coverage for specific procedures. Employees opting for this service can work with a BeneTrac specialist to gain a better understanding of their medical bills, patient responsibility and other plan details.   

“We spoke directly with our brokers and HR users to find out what would help them most in the face of emerging health care reform. Educating employees on changing, and increasingly more complex, benefits plan options ranked high on the list, and our new call center service is the answer. With this new offering, we combine benefits education with benefits administration to help employees to understand the breadth and depth of their benefits package. This not only solidifies their confidence and appreciation in their plan offerings, but also encourages use and engagement, which leads to happier, healthier and more loyal employees,” said Summer Hamilton, vice president of sales for BeneTrac.  

More information about BeneTrac is at