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Products February 25, 2009
CIGNA Expands Health Plan Call Center Hours
February 24, 2009 (PLANSPONSOR.com) - Insurance
provider CIGNA announced it would begin taking service calls
for its medical, dental and pharmacy health employee benefits
plans on Saturdays and holidays starting February
28.
Reported by Fred Schneyer
A CIGNA said the expanded service hours would be at its call centers located in Bourbonnais, Illinois; Bloomfield, Connecticut; Chattanooga, Tennessee; Denison, Texas; Phoenix, Arizona.; Scranton, Pennsylvania.; and Visalia, California, which the company said average 100,000 service calls and e-mails a day during the work week.
The customer service representatives will be available Saturdays from 7:00 a.m. to 6:00 p.m. Eastern Time (ET) and holidays from 7:00 a.m. to 9:00 p.m. ET.
“Sometimes your health plan questions just can’t wait until Monday; and to be a leading health service company, we need to be there when you need us,” said CIGNA Senior Vice President of Service Operations, Brett Browchuk, in a news release.
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