Diversified has integrated the tool into its Diversified Direct automated voice response system, to respond to participant queries in a “natural-sounding voice.
The system allows individuals to:
- check account balances
- review investment performance
- update their choices for existing assets or new contributions
- change personal account information
- initiate selected transactions
- speak with a Customer Service Representative.
Since 60% of all participants using Diversified Direct only want their account balances, this information is provided immediately upon entry into the system. This information is also available online at www.divinvest.com .