Diversified Participants Can Put Their "Mouth" Where Their Money Is

June 29, 2001 (PLANSPONSOR.com) - Diversified Investment Advisors now offers SpeechWorks, interactive speech recognition capabilities to all of its retirement plan participants.

Diversified has integrated the tool into its Diversified Direct automated voice response system, to respond to participant queries in a “natural-sounding voice.

The system allows individuals to:

  • check account balances
  • review investment performance
  • update their choices for existing assets or new contributions
  • change personal account information
  • initiate selected transactions
  • speak with a Customer Service Representative.

Since 60% of all participants using Diversified Direct only want their account balances, this information is provided immediately upon entry into the system. This information is also available online at www.divinvest.com .