E-Mail Troubleshooting Causes Most IT Headaches

May 11, 2001 (PLANSPONSOR.com) - It's usually the simplest applications that create the most significant IT support issues, according to a survey of tech professionals.

Over a third of the country’s technology professionals blame e-mail software as the cause of most technical support problems, according to a survey.

The poll of 166 IT managers by Support.com, Inc, a provider of infrastructure software, yielded similar results in Europe and Asia-Pacific where 34% and 36% respectively, gave the same answer.

Further, on the list of the largest IT support issues:

  • password resets were cited by 23%
  • one in five respondents cited problems with enterprise and office applications
  • 10% are affected most by network software errors.

Even these easily resolved malfunctions take their toll on company productivity, the survey said. 

That’s because many companies have highly paid, senior level IT consultants respond to basic problems. Also tech questions typically involve lengthy calls to the company’s help desk before a solution is found.

– Camilla Klein           editors@plansponsor.com