Ford Outsources Benefits Administration to ACS
Under the new contract with Ford (which, according to a press release, was reflected in ACS’ fourth quarter fiscal year 2009 results), ACS will provide the administration of health and welfare, pension, and savings plans. These services are deployed through ACS’ call center operations and Web portal. The self-service Website provides participants information that integrates Ford’s benefit information, vendor partners, and benefit program information in “an engaging and participant-focused tool,” according to the announcement.
ACS said that the Web portal “builds upon the convergence of health and wealth benefits in the marketplace and the desire to control costs.”, and that as a result, “Ford’s partnership with ACS will enable it to transform the delivery of benefit administration services to its employees and retirees by providing information to participants to help them better manage their health and wealth decisions”.
Customer Care Center
Additionally, ACS said it will be “investing in the southeastern Michigan community” by establishing a customer care center in Allen Park, Michigan to support its benefit administration offerings.
“This new partnership represents our commitment to providing Ford innovation in technology, tools and processes and delivering total benefits services,” said Ann Vezina, executive vice president and group president of ACS Enterprise Solutions & Services. “As a proven market leader with significant expertise in the benefits space, ACS will enable Ford to build further value for its employees and retirees.”
ACS Human Capital Management Solutions services are provided to more than 4 million employees and retirees in more than 80 countries worldwide in 20 languages. ACS’ HR business process offerings includes HR services, total benefits services, and learning management services. ACS, which is the parent company of Buck Consultants, last month agreed to be acquired by Xerox Inc. in a $6.4-billion deal designed to help more strongly diversify the Xerox revenue stream away from products into services (see Xerox to Wed ACS in $6.4-billion Acquisition ).