So how do plan sponsors get women engaged?
Linda Jacobsen, head of plan sponsor experience for Retirement Plan Services at Lincoln Financial Group, and based in Radnor, Pennsylvania, told PLANSPONSOR the firm’s study found women are responsive to one-on-one meetings with retirement-related advisers. “Forty-six percent of women made decisions based on such meetings and then took action from that.” The research also showed that 51% of women said this was their first choice for such information.
“With advisers, it’s a matter of trust as well as credentials,” she said. “It’s not about a transaction but a trusted relationship.”
However, Jacobsen said, the preference for one-on-one meetings does not exclude the use of other delivery systems. “The approach should be multifaceted. Small group meetings can also be helpful, as are emails and social media. Plan sponsors should not exclude the use of online tools, such as calculators and worksheets, but need to understand that these should complement the one-on-one experience.”
Jacobsen added that Lincoln found women respond more to emotional factors, such as hope and fear, instead of facts and data—which can be prone to skewing—and this tendency was evident when they made decisions about contributions and investing for retirement. Ninety-one percent of women relied on the hope factor, compared with 85% of men. With the fear factor, 73% of women relied on this, compared with 59% of men.
Given this difference, Jacobsen recommended plan sponsors use a more individualized approach when it comes to discussing retirement planning with women. “I would say to plan sponsors that you should not hand women a fact sheet, but rather take time to translate their hopes and fears into specific retirement goals, such as what their risk tolerance is, and then build a road map to achieving those goals.”
Simplicity and straightforward choices are important, both with investments and other materials. Jacobsen advised, “Make the decision easier, since we found that women have a limited amount of time during the day for choices like this. We found that they have many priorities, both inside and outside of the office.”
She added that the more meaningful and personal a plan sponsor makes the retirement planning process, the more useful it becomes to women. “Have materials organized so that women are presented with clear and easy goals to be met. This way, they can make the choice that’s right for them.”
According to Jacobsen, plan design can help as well. “Plan features like automatic enrollment and automatic escalation reinforce the power of plan design, which plan sponsors can use to make decisions easier for participants.”
Only 35% of women in the study said they are the primary decisionmaker in their household. Since many women share the decisionmaking, Jacobsen advised plan sponsors to consider bringing their partners into the process and factor in the extra time that may take.
Overall, said Jacobsen, the aim should be to help participants retire with a better outcome.
On behalf of Lincoln Financial Group, Matthew Greenwald & Associates, Inc., surveyed more than 2,500 retirement plan participants for the paper during late 2012. The full white paper, as well as highlights and a three-minute video about the paper, can be found here.