Under the terms of the contract, Hewitt will continue to provide a full range of HR BPO services, including payroll, workforce administration, health and welfare administration, recruiting support activities, application support, and help desk services, according to Hewitt. In addition, Hewitt will provide call center and HR manager support activities, learning administration, and flex staffing management services using a variety of applications.
The agreement covers more than 40,000 International Paper employees. Hewitt’s offices in The Woodlands, Texas, will remain the primary hub for delivering HR services to International Paper’s employees.
“As an early adopter of HR BPO, we have worked through a variety of challenges over the years and have always come out with a better solution,” said Paul Karre, senior vice president of Human Resources and Communications at International Paper, in the announcement. “We continue to be extremely pleased with the benefits we get from working with Hewitt.”