According to the announcement, the report allows consumer-driven health plan administrators to compare their performance against peers in the industry from multiple perspectives including financial, customer, process and operational perspectives, and team learning and innovation. The new report is based on the Balanced Scorecard toolset and methodologies developed by Robert Kaplan and David Norton, which provides the foundation for goal setting, business planning, feedback and learning, and processes to link individual performance to overall company results.
Lighthouse1 partners also receive consulting from their Partner Growth Manager, focused on sales and marketing, and their Partner Success Manager, for operations & IT support. The company said it is using the information it gets from Administrator Benchmark Reports to help partners understand how they are performing and consult them on their business goals.
More information is at www.lighthouse1.com .